Service Procedure

Whatsapp: +27827776770

Place Order

1

Confirm Installation

2

Schedule a time

3

Ticket issuance

4

Re-Confirm time

5

Engineer onsite support

6

Component support

 

Dr. Coffee maintains an all-rounded component code tracing system

and offers 24/7 hotline support, so that customers can easily consult on

any technological details, handle malfunctions and source components.

Our components and spare parts are tested with intense conditions, to

make sure your machine operates efficiently and reliably. It is

recommended that you choose Dr. Coffee branded components or call

our hotline for suggestion and support in case of component changing needs.

 

Training support

 

To offer better service and help customers navigate our products, Dr.

Coffee provides regular onsite trainings for global partners. Training

agenda includes corporate tour, operation demo, maintenance, trouble-

shooting, etc.

 

 

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