FAQs
All you might want to know about installation, operation and maintenance.
1 Why does water come out everytime I turn the machine on/off? Is it normal?
This is perfectly normal because the machine is set to clean its own pipelines everytime the machine is on/off. Water comes out from the outlet when the cleanse is over.
2 What milk and coffee beans do I use in my machine?
We recommend 2 to 6 degrees full cream milk, medium/deep roasted beans instead of light/dark roasted beans.
3 Can I switch milk temperature? How do I set it higher/lower?
Yes. The reccomended froth temperature is 60 degrees, but you can adjust by turning the “frother knob”. Contact customer service or a sales professional for more details.
4 Why is my coffee too bitter/too bland?
The taste of your coffee has to do with the following factors: ground particle size (5 options available), amount of grounds (5 options available) and pre-infusion time (1 to 5 seconds).
5 Shall I re-engineer my machine?
If you have special demands, please contact customer service; otherwise it is recommended that you keep the original configurations.
6 What if I want syrup or creamer in my coffee?
After the machine prepares your coffee, you may add syrup or creamer into the drink.
7 Shall I dispose of the first coffee of the day?
If your machine is turned off for a while and on again, we recommend that you make a latte and dispose of it, based on the consideration that the machine is not fully warmed up hence the taste may not be ideal.
8 What do I do if the volume of my coffee misfits my cup?
If the machine operates properly and you wish to modify the output volume, go to “beverage setting” and select the right volume for you cup.
9 How do I make a cold drink?
Select “cold drink” on the menu, and your machine will prepare a room temperature drink. Add ice cubes into the drink and you get your iced beverage.
10 What do I do with warnings on the screen?
Yellow interface suggests maintenance. If you see a red interface, please contact customer service for problem-shooting.
11 How many cups does the machine prepare in a day? How long does it take to prepare one cup?
For different scenarios, Dr. Coffee develops models with corresponding “daily productivity” and “efficiency”. Contact customer service or a sales professional for more details.
12 What does the ground amount "1 to 5" mean in beverage configuration?
The larger the number is, the more grounds you get with each grind.
13 What do I do if I changed my beans or milk?
After changing your beans, please re-calibrate the ground amount.
After changing your milk to one with different fat content, it is recommended that you modify the froth amount in “beverage configuration”.
14 Shall I turn my machine off at the end of day?
It is recommennded that you do so to save energy and prolong machine’s life cycle.
15 Can I customize my coffee?
You can rename your beverages and define preparation procedures.
16 Does my machine support QR code payment, posters and videos?
Yes. Dr. Coffee machines are built into an IoT system which enables a total solution including mobile payment, remote control and operational management. Contact customer service or a sales professional for more details.